Today,
businesses and citizens expect governments to provide the same level
of customer service as private sector organizations but in the most
cost effective manner. Fortunately, communications and technological
advances can address these needs.
Internet Protocol (IP) technologies are also driving changes in
the way you can connect with your communities and do business. Research
indicates IP can reduce your internal costs, optimize efficiencies
and enable new services and applications.
At
Bell, we introduced Business Networking Solutions (BNS) within the
Enterprise Group, to respond to a need in the market for IP-based
network applications that resolve industry challenges or facilitate
critical processes. These integrated solutions leverage our core
capabilities and can be rapidly deployed.
Community
Portals, such as Mississauga’s eCity initiative, is just one citizen-centric
BNS solution. Another cost-effective BNS solution is e-Learning,
which enables an organization to leverage the Internet to accelerate
time to performance and minimize retirement or attrition costs.
Our
3-1-1 Citizen Contact Service enables cities and municipalities
to offer constituents multiple communication channels, all integrated
in one single solution that reduces costs while streamlining communications
with their citizens and calls previously made to 9-1-1. We are also
in the process of developing an Emergency Notification Solution
that could help community management officers quickly notify residents
and response teams, when emergencies occur.
By
collaborating with public sector customers, we look forward to continuing
to develop and implement IP solutions to enhance services and improve
the safety of citizens in our communities.
